Our Terms and Conditions of Use
Legal Information & Notices
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Terms of Service
- Client need to have clear knowledge of service he have needs of.
- Client need to know if his phone is unlocked or locked on the service provider he have needs of.
- Client need to know if somebody tamper it with his phone, somebody trying to unlock the phone with false codes. If yes we need video from the case to make further decisions.
- Client need to know the state of his phone like Blocked, Blacklisted, Stolen, Already Unlocked, Compatible with the network you want to use or if somebody tamper it with his phone and now the cell phone is Hardlocked – it means previously used false codes for unlock and attempted to unlock the phone because the phone do not have infinite times for trying to unlock.
The time fraime give for every product is Estimation time frame for product to arive it’s not a dead line, if your delivery time is overdue with 48h you will be contacted from support and will be given full explanation on the case. Our service do not have 100% delivery rate it have 95%, yes we are honest service (Read More about our Team Goals) but let me tell you why those 5% are happening. Like i describe in FAQ please read ( How simunlockphone.com work behind the curtain, how you get the Unlock codes?) part, our goal is 100% satisfied customers, when this 5% happen we refund the buyer and describe the case in details, to fully understand our refund policy please read the chapter below in Refund Policy part.
Canceling the Order
When you complete the order it is not possible to Cancel, Modify or to gain a refund for that matter so please be accurate when you are deciding on which provider you are making the order.
30 Days Money Back Policy
We will not Refund if:
- If Client is not aware or do not obey our Clients Responsibilities in ”Clients Responsibilities” stated above on this page and still make an order and the outcome is not the desired one, will not receive Refund for it.
- If Client provide incorect IMEI number for the order and still make an order, will not receive Refund for it.
- If Client do not provide video proof that the Unlock code is not working or the video material is not clear to see or is not 720p HD at least, will not receive Refund for it.
- If your phone does not support GSM connection, and still make an order, will not receive Refund for it.
- If the client make an error and buy wrong product, will not receive Refund for it.
- While client waits for his code to arrive he decide to cancel the order will not receive Refund for it.
We will Refund if:
- If client make an order and we cannot deliver your unlock code, we will refund you 100%.
- If client provide us proper video prove quality 720p HD at least, clear to see How our unlock code dose not work we will refund you 110%. Yes 110% you read well, the 10% is for the trouble.
- If order delivery is late for more than 20 days of the estimated delivery period we will refund you 110%. We ask our customers to have patience in this cases, in the end they need to know that www.simunlockphone.com works for our customers to have 100% satisfaction. Once again, Happy customer is the best advertisment we can get as e-commerce site.
Terms and Conditions
The following are the Terms and Conditions relating to all orders placed with Mig Soft Dooel. Upon ordering from us or one of our authorized resellers/retailers you confirm your agreement to these Terms and Conditions.
1. DESCRIPTION OF SERVICE
1.1 The service of sourcing and supplying any unlock solution begins at the point payment has been received from a customer by us via PayPal or Stripe.com, or purchased from our authorized resellers/retailers. Any timeframes stated are a calculation of the previous week’s unlocks and are given as a guideline, NOT a guarantee.
1.2 We offer IMEI unlocking services AKA IMEI database whitelisting AKA “factory unlock”.
1.3 We offer network lookup services.
1.4 We offer pre-orders for unlocks – you are notified when an unlock is available for your network
2.1 Due to the nature of our supply chain, it is not possible for customer’s to cancel the service once we have put an unlock request into our suppliers. You may cancel prior to that time. We reserve the right to charge you a reasonable Administrative Fee if you cancel after 24hrs in compliance with the EU Distance Selling Directive.
3. LEGALITY OF SERVICE
3.1 All of the services offered on this website are entirely legal in Europe and North America (see 3.2). If you are ordering from outside of these two continents, please check your local jurisdiction before ordering.
3.2 For US network locked phones manufactured before January 26th, 2013, you may still legally unlock in accordance with the current provisions of Section 1201 of the Digital Millennium Copyright Act.
It may however be unlawful to unlock certain US mobile devices that are manufactured after January 26th, 2013 unless you have permission from your telecommunications service provider. Please find more details at http://infojustice.org/archives/31815 .
We or our resellers/retailers will not be held liable or responsible if you place an order for an unlock code for any US service provider locked cell phone that was manufactured January 26th, 2013 or later. If you make a purchase from us directly, or from any affiliated website such as our authorized resellers/retailers you accept full responsibility for complying with all local, national, and international laws.
4.1 It is assumed that the customer has read the information on this website, and in particular these terms and conditions.
5. CUSTOMER RESPONSIBILITY
5.1 It is the customer’s responsibility to check the compatibility of their phone with the network they intend to use once unlocked.
5.2 If the customer’s intent is to use a UK network after performing an unlock, they should first ensure that the phone they are unlocking has not been reported lost, stolen or abused by entering the IMEI at http://www.checkmend.com/uk .
Lost, stolen and abused phones are barred/blocked in the UK once reported and cannot be used on any network once this occurs.
6. SERVICE DELIVERY TIMES
6.1 All prices and delivery times are as quoted. Delivery times are guidelines set by the relative networks.
6.2 These delivery times are variable and can decrease as well as increase without notice – this will apply to all unlock providers as well as us – when your unlock is in progress and submitted to the supplier we will immediately notify you of any changes to delivery times and keep you informed right up to the point of unlocking.
7. 100% MONEY BACK GUARANTEE
Your purchase will appear on your card statements as Dalpay.is Sim Unlock Phone, or SimUnlockPhone (when using Stripe.com).
DalPay Retail is an authorized retailer for services provided by Mig Soft Dooel (МИГ СОФТ ДООЕЛ). Your purchase may appear on your card statements as dalpay.is SIMIUNLOCKPHONE +44 7403 527735.
Your card issuer may charge you an international service fee. It is not charged by Digital Solutions Team LLC, PayPal, Stripe.com or DalPay. Refer to http://www.intlservicefee.com
All of the products on our websites are covered by our 100% Money Back Guarantee. We provide such a guarantee to give honest customer’s the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose.
In order to protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms;
7.1 Guarantee does NOT apply where phone appears as BLOCKED once unlocked (For example phones are blocked in the U.K. if reported lost, stolen or abused).
7.2 Guarantee applies only if our attempt to unlock your iPhone returns an ‘unavailable’ report to our server from the unlock supplier/network.
8. UNLOCKING INSTRUCTIONS
8.1 Completion of the unlock process is made by email notification to the email address provided, simple instructions to complete the unlock procedure by for example connecting to iTunes is contained in the email.
9. CUSTOMER ERROR
9.1 No changes can be made to orders which have been fulfilled and the unlock processed with the supplier, but where customer error has occurred in relation to the provision of data about the phone. Nor can refunds be provided in this instance.
9.2 In circumstances where an order is yet to be completely fulfilled and customer has provided incorrect data, we will endeavour to cancel any existing order and replace it with new order details.
If we are able to cancel the existing order successfully, the delivery time of any such new order will be from the point of change and not from the point of the first sale being processed.
We cannot guarantee cancellation. If we are unable to cancel the order, the customer would be required to re-order with correct details. We may provide an unlock ‘credit’ in that case, or require a fresh order to be paid for, at our sole discretion.
10. BACKUP OF IMPORTANT DATA
10.1 It is not necessary to restore your phone unless you have a jailbroken device, in which case the jailbreak must be removed prior to unlocking. We cannot advise on jailbreaking a device.
10.2 customers who have a jailbroken phone prior to unlocking are strongly advised to make sure that their ‘Contacts’, ‘Messages’ and any other important data is properly backed up (for example synced with iTunes for iPhones) prior to attempting any unlocking procedure. We will not accept responsibility for the loss of customer data should this occur for any reason.
11. PRIVACY STATEMENT
11.1 We will always endeavour to take reasonable care to ensure that all of your personal details provided to us are stored securely using standard industry practices.
11.2 Your personal details will only ever be kept for the purposes of processing your order(s).
11.3 We will never pass any of your details on to a 3rd party without your prior consent unless required for you to purchase.
11.4 We do not store customer payment card details, you enter these directly onto the secure pages of our payment provider(s) (such as PayPal or Stripe.com) or directly with our secure online resellers/retailers. These are all Level 1 Service Providers under 12.8 of the PCI DSS.
12. TERMINATION OF ORDERS
12.1 We reserve the right to terminate the order of any customer who demonstrates any form of verbal abuse or aggression towards any member of our staff either verbally or in writing. All communication will be terminated with such customer’s and all correspondence forwarded to our legal department. Any such customer would also forfeit their right to a refund in this instance.
13. FRAUD & DECEPTION
13.1 We will not tolerate any attempts to obtain our services by fraudulent means. We report all such attempts to defraud our company to the relevant credit reference agencies and the competent authorities.
13.2 To combat fraud, we are obliged to log the IP addresses of customer computers at each and every stage of the buying and delivery process.
13.3 Any attempts to defraud our company are passed on to our dedicated Debt Collection and Fraud Department. We already work closely with a variety of Global Debt Recovery agents worldwide to successfully prove that our services have been digitally delivered in cases of fraud or mis-claims of ‘non-receipt’. We are able to successfully recover monies in cases where payment has been reversed or charged back.
13.4 In case of any chargeback, the associated IMEI will be blacklisted in the iTunes database, preventing it from working on all networks worldwide. This is PERMANENT.
14. BARRED PHONES (LOST OR STOLEN, BLACKLISTED, CONTRACT ISSUES, BAD ESN)
14.1 If a phone is reported lost or stolen (or abused), it may well be ‘Blacklisted’ (also known as ‘Blocked’ or ‘Barred’), preventing it from ever being used again in the UK on any of the major networks. It is not possible to find out if a ‘SIM Locked’ or ‘SP Locked’ phone has been ‘Blacklisted’ from any particular network or all major networks without first performing the ‘unlock’ procedure using our services.
Therefore, if we undertake an unlock and you find out the phone is in fact logged as lost, stolen or abused, we cannot then refund your payment. We cannot legally make a ‘blacklisted’ phone work again. (See articles 5.2 and 7.1.)
15.1 The domain name ‘www.simunlockphone.com’, the website at the domain name, and all associated information is owned and operated by Mig Soft Dooel. (МИГ СОФТ ДООЕЛ).
15.2 All 3rd party brands and logos are the registered trademarks of their respected owners. This website is not affiliated or part any of the network operators or phone manufacturers detailed on our websites.
15.3 We and our authorized resellers/retailers will not be held responsible for any loss of data that may result whilst attempting to unlock your phone using any of our unlocking procedures.
15.4 We will not be held responsible for a carrier re-locking an IMEI for any reason.
The above conditions are in addition to your statutory rights which are not affected.
ALL PURCHASES ARE SUBJECT TO THE ABOVE TERMS & CONDITIONS IN FULL ACCORDANCE WITH YOUR RIGHTS UNDER EU CONSUMER LAW INCLUDING THE DISTANCE SELLING DIRECTIVE.
Terms and Conditions Last Changes: March. 29, 2017
Mig Soft Dooel. (МИГ СОФТ ДООЕЛ) Registered in FYR Macedonia no. 7189427